Shipping policy

Thank you for shopping with Banbo Toys Australia.

We aim to dispatch your order as quickly and smoothly as possible so your Banbo Toys can arrive ready for play and display.

Order Processing

Orders are usually processed within 1–2 business days after payment is received.

Please note that processing times may be slightly longer during peak periods, promotional events, holidays or new product launches.

Australian Shipping

We ship Australia-wide using trusted courier and postal services.

Estimated delivery times:

* Metro areas: 2–5 business days
* Regional areas: 4–10 business days

Delivery timeframes are estimates only and may vary depending on courier delays, weather conditions or peak seasons.

International Shipping

We also ship to selected international countries and regions.

Available international shipping destinations can be viewed during checkout. If your country is not currently available, please contact us directly and we will do our best to assist.

International delivery times and shipping costs may vary depending on destination, customs clearance and local postal services.

Please note that customers are responsible for any customs duties, taxes or import fees charged by their country.

Shipping Costs

Shipping costs are automatically calculated at checkout based on your location and order size.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Incorrect Shipping Information

Please ensure your shipping details are correct before placing your order. Banbo Toys Australia is not responsible for delays, lost parcels or additional charges caused by incorrect address information provided at checkout.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can assist in resolving the issue.